Terms & Conditions

  1. Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern The Bait & Hook’s relationship with you in relation to your use of this website.

  2. By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to The Bait and Hook and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

  3. We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes.

  4. It is an essential pre-condition to you using our website that you agree and accept that The Bait & Hook is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

  5. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements.

  6. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  7. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

  8. These terms and conditions represent the whole agreement between you and The Bait & Hook concerning your use and access to The Bait & Hook’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

  9. Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

  10. Establishment may ask for identification if the need may arise, guest contact details may also be taken.

  11. Dining at the restaurant or online orders and other services can be refused in case of private event or get-togethers.

  12. This agreement and this website are subject to the laws of Kerala and India. If there is a dispute between you and The Bait & Hook that results in litigation, then you must submit to the jurisdiction of the courts of Trivandrum, Kerala.

Refund Policy

  1. All sales are final once made.

  2. Refunds for online orders will only be processed if order is cancelled before production of items commences. Under 5 minutes of placing the online order. Sales will stand final without refund if cancelled outside of the time limit.

  3. Any cancellation or change in reservation dates for in-dining services must be intimated to us in writing.

  4. All cancellations for reservations for in-dining services and events must be made 30 days prior to arrival, if not the following apply:
    • 29 Days Prior to Arrival: 25% of the Total Charged as Retention
    • 7 to 15 Days Prior to Arrival: 50% of the Total Charged as Retention
    • Less than 7 Days: 100% Retention
    • No Show: No Refund

Privacy Policy

  1. Any of the information we collect from you may be used in one of the following ways: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  2. After a transaction, your private information (credit cards, social security numbers, financial details, etc.) will not be stored on our servers nor will we share customer details with any 3rd party.